Franz&Freya understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. Information About Us
Franz & Freya.
A brand of Zest Trading UK LTD, registered in England under company number 06357796.
[Registered address: 11 Arkwright Road, Reading, RG2 0LU.]
VAT number: 921246156.
Franz&Freya Data Protection Officer: Katie Gibson.
Email address: firstname.lastname@example.org.
Telephone number: 07848 458904.
Postal address: Long Acre, Church Lane, Ufton Nervet, Reading, RG7 4HQ,
2. What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
3. What Is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
4. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11. b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 11 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
j) For more information about our use of your personal data or exercising your rights as outlined above, please contact ususing the details provided in Part 11.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 11.
5. What Personal Data Do You Collect and How?
Depending upon your use of Our Site, we may collect and hold some or all of the personal data set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data OR personal data relating to children OR data relating to criminal convictions and/or offences.
Data Collected - How We Collect the Data
Identity Information including Name. Email subscription or online orders.
Contact information including email address, address, telephone contact number Email address through subscription sign-up, Other details through placing orders online.
Payment information including card details, paypal address etc . Through submitted online orders.
Profile information including purchase history. Online orders.
We use no data from third parties, all information is given voluntarily on our site.
6. How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data.
The following table describes how we may use your personal data, and our awful bases for doing so:
What We Do - What Data We Use - Our Lawful Basis
Supplying our products to you. - Delivery address, name, contact phone number. - Supplied by customers voluntarily, never disclosed to any third party.
Managing payments for our products. - Card details, paypal address etc - Stored securely and given by the customer voluntarily. Where we have any access to such information, we would never share to any third party.
Personalising and tailoring our products for you. - Preferences and possible child names and initials for embroidery/personalisation of our products. - Information given by the customer for their benefit in creating a personalised order. We can destroy emails or information held at request, and would never disclose it to any third party.
Communicating with you. - Name, Email address - Through subscription or expressed interest on part of you. Never obtained through third party data.
Supplying you with information by email that you have opted-in-to (you may opt-out at any time by unsubscribing from our emails or contacting us) - Email address, Name - Through subscription or expressed interest on part of you. Never obtained through third party data.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or telephone OR text message OR post with information, news, and offers on our products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 11.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
7. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
Type of Data - How Long We Keep It:
Identity Information including Name. Your name may be retained for ongoing marketing purposes, but you are welcome to unsubscribe at any given time – at which point all information will be deleted.
Contact information including address, email address, telephone. Email and telephone may be retained for marketing purposes, but you are welcome to unsubscribe at any given time. Physical address will only be used for order fulfilment, and stored confidentially until your next order (or deleted after approx. 24 months of no orders).
Payment information including card details, paypal address etc Safe transaction apps on our website secure this information so we can’t access or share it after the order.
Profile information including purchase history. We will retain this information on record for approx. 24 months unless you request it to be deleted.
8. How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation. The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
• Not sharing your information with any third party
• procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;
• This should not ever happen as all information is kept within the company and protected with high privacy. If something unexpected should occur however, we will immediately inform you of the breach and pursue a solution/correct action until righted.
9. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
10. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 2 working days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
11. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Franz&Freya):
Email address: email@example.com.
Telephone number: 07848 458904.
Postal Address: 11 Arkwright Road, Reading, RG2 0LU.
12. Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.