Return & Refund Policy
Thank you for purchasing products at Franz&Freya, we value your custom.
Please note, all OUTLET items are non-refundable.
For all standard products, you have 14 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging and you will need to provide the receipt or proof of purchase.
Refunds of Physical Products
In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.
Return and Refund Limitations
There are certain situations where you may not be eligible for a refund:
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery
If anything is unclear or you have more questions feel free to contact any of our customer support team at a Franz&Freya store.
Email firstname.lastname@example.org with any enquiries.